Maintenance
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What is BrandCareTMMaintenance? BrandCareTM Maintenance combines both preventive and on-call service to keep images clean and bright. ImagePoint can help lower overall maintenance costs and maintain consistent high quality image through a maintenance program.
What is Preventive Maintenance?
Maintenance Contractors hired by ImagePoint perform scheduled maintenance of your facility's brand. When performing preventive maintenance, our Maintenance Technicians perform a thorough check to see if the elements are lighting properly, failures are identified and corrected, and a thorough cleaning is performed both inside and out. The frequency of service may vary based on the needs of the customer.
During the cleaning process the vents and drain holes will be cleaned and unclogged. All wiring, lamps, and sockets will be inspected and replaced when necessary. All fasteners, screws, anchor bolts, and mounting bolts will be tightened and properly secured. Each element undergoes a review, then the problems are corrected while the defects are reported for documentation along with pictures of the actual work performed.
Re-lamping is scheduled within a three-year period dependant on the age of current lamps.
What is On-Call Maintenance?
On-Call Maintenance is an important part of ImagePoint's Maintenance Program should a location have a lighting failure. The customer requests on-call service when there is a lighting failure. This service includes maintaining the illumination function of the sign, lamps, ballast, sockets, and wiring from the base of the sign through the column and sign head as well as photo cells, timers, and other lighting elements.
What are some of the Service Features and Customer Benefits of a BrandCareTM Maintenance?
Ensures customers' brand remains protected
-Prevents "image" or "identity" change from poorly maintained or damaged signs
-Extends life of signs with pre-scheduled annual visits to clean and re-lamp interior and exterior lighting and sign maintenance
Cost Control
-Eliminate service call trips at labor rates that are up to 30% lower than one-off requests.
-Group re-lamping material costs and save as much as 80% over spot repair costs.
-Guarantees the customer is not "sold" unnecessary repairs.
-Control costs with fixed, monthly payments.
Verification of Maintenance Service provided to Location Manager
-A sign-off sheet provides verification to the customer that the Maintenance Technician performed the work.
- Provides the customer an opportunity to verify maintenance was performed to specifications of contract.
-Photos of work after maintenance is completed.
Documents the work that has been completed for future reference.
-Photographs uploaded of Site Library database to maintain maintenance records.
Annual Maintenance Evaluations
-Guarantees continued customer satisfaction with the Maintenance Program and the Maintenance Technician
-Allows customers to tailor changes, if necessary, to their own particular needs.