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What
is a Lighting Maintenance Program?
ImagePoint
offers a variety of maintenance programs to suit each individual
customer’s needs; nevertheless, the premise of a lighting
maintenance program is to provide customers with multiple
options for maintaining their optimum identity while protecting
their investment. A Lighting Maintenance Program generally
includes annual maintenance of contracted elements as well
as on-call maintenance. ImagePoint will structure a maintenance
program that combines annual and “on-call” maintenance
service; the services will be customized to fit your specific
need.
What
is Annual Maintenance?
Maintenance
Contractors hired by ImagePoint perform annual maintenance
of contracted elements from April 1 through September 30;
however, customers can also request on-call maintenance any
time they should have a sign failure. When performing annual
maintenance, the Maintenance Contractors perform more than
just checking to see if the elements are lighting properly.
In the annual maintenance, contracted elements will be cleaned
inside and outside. During the cleaning process the vents
and drain holes of the elements will be cleaned and unclogged.
All wiring, lamps, and sockets will be inspected and replaced
when necessary. All fasteners, screws, anchor bolts, and mounting
bolts will be tightened and properly secured. Each element
undergoes a review, then the problems are corrected while
the defects are reported for documentation along with pictures
of the actual work performed. When annual maintenance includes
re-lamping, each contracted element receives new lamps to
ensure maximum quality and performance.
What
is On-Call Maintenance?
On-Call
Maintenance is an important part of ImagePoint’s Maintenance
Program should a location have a lighting failure. Elements
contracted on the Maintenance Program are automatically eligible
for -unlimited “on-call” service with no extra
charge. The customer requests on-call service when there is
a lighting failure. This service includes maintaining the
illumination function of the sign, lamps, ballast, sockets,
and wiring from the base of the sign through the column and
sign head as well as photo cells, times, and other lighting
elements.
What
are some of the Service Features and Customer Benefits of
a Lighting Maintenance Program?
Clean
or change lamps
- Keeps
element illuminated for maximum visibility.
- Maintains
the overall appearance and keeps the identity fresh.
- Regularly
scheduled maintenance
- Preventative
maintenance protects the customer’s financial investment
over a long period of time.
- Frequent
visits stop small problems before escalating into large,
drastic problems.
On-Call
maintenance
- Provides
unlimited service calls.
- Provides
72 hour response time to replace/repair lamps, wiring, etc.
ImagePoint
Maintenance Coordinator performs full maintenance service
- Guarantees
maintenance is performed as scheduled/promised.
- Customer
service readily available to provide account service and/or
information
Dealer
sign-off sheet signed by maintenance contractor
- Provides
verification to the customer that the Maintenance Contractor
performed the work.
- Provides
the customer an opportunity to verify maintenance was performed
to specifications of contract.
Photographs
of work after maintenance is completed
- Saves
the customer money for unnecessary service.
- Documents
the work that has been completed for future reference.
Cost Control
- Guarantees
the customer is not “sold” unnecessary repairs.
- Regularly
scheduled maintenance ensures customers’ identity
remains protected
- Prevents
“image” or “identity” change, ensures
quality
Annual
Maintenance Evaluations
-
Guarantees continued customer satisfaction with the Sign
Maintenance Program and the Maintenance Contractor.
- Allows
customers to tailor changes, if necessary, to their own
particular needs.
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